Technical Support
All the following services are included in the annual software license; ComputerVault Rapid Deployment Capability, ComputerVault NOC Single Point Management, 24×7 Software Administration, 24×7 Monitoring & Alerting, 24×7 Software Support and a 24×7 Helpdesk. There are no additional charges for patching, upgrades, and ComputerVault’s Full and Incremental onsite and offsite Backup and Restore functionality. Certified ComputerVault Engineers provide these services from the ComputerVault Network Operations Center. Management for both the Virtual Desktops and Virtual Servers is exactly the same as with physical servers and PCs. ComputerVault Virtual Desktops and Virtual Servers require no training for either a customer’s IT staff or service provider.
Annual Seat License
ComputerVault is deployed as a Fixed Price Managed Service with an annual software license. The annual software license is based on the number of virtual machines deployed, i.e., desktops, servers, and IoT edge servers. As an On-premises Virtual Infrastructure Managed Service, ComputerVault provides the outsource support advantages of public clouds, without the risk of exposing data to third-parties. Unlike public clouds that utilize consumption-based pricing and other competing on-premises solutions that license based on CPU utilization, there are no cost escalations.